What Most Firms Won't Tell You About Their Response Times — Ours Is 24 Hours
Reach Lakeland Tangerine by phone, email, or visit our Surrey office. Initial consultations are complimentary and structured — not vague discovery calls designed to upsell you. You will receive a preliminary compliance assessment outline within 48 hours of our first conversation, including a written summary of your primary risk areas and a fixed-fee quote for remediation.
Whether you're facing an upcoming Accreditation Canada survey, navigating a licensing renewal with a regional health authority, or simply unsure where your compliance gaps sit — our six-person senior team is ready to talk specifics, not generalities.
Three Ways to Start the Conversation
By Phone
Monday–Friday, 8:30 AM – 5:00 PM PST
Direct line to our operations coordinator, Elena Sparrow. Elena manages all intake scheduling and can typically arrange an initial consultation within 3–5 business days. If you reach voicemail, leave your name, organization, and a brief description of your compliance concern — she returns every call the same business day.
By Email
All inquiries receive a substantive response within 24 business hours — not an auto-reply, but a real message from a team member who has reviewed your situation.
For the fastest assessment, include your organization type, approximate staff count, primary compliance concern, and any upcoming survey or licensing deadlines. This allows us to route your inquiry directly to the most relevant specialist on our team.
In Person
12974 88 Avenue, Surrey, British Columbia V3W 3K3
Located in the Surrey business district, with accessible parking and transit connections via the King George SkyTrain corridor. Our office is wheelchair accessible.
By appointment only — contact us by phone or email to schedule. In-person consultations are ideal for organizations that prefer to walk through documentation together or need hands-on policy review sessions.
What Happens After You Reach Out
We know that contacting a consulting firm can feel like stepping onto a conveyor belt. Here's exactly how our intake process works — no ambiguity, no surprises.
Within 24 Hours
A member of our team reviews your inquiry and sends a substantive preliminary response. This isn't a templated acknowledgment — it's an initial assessment of your situation based on the information you've provided, along with any clarifying questions we need answered to move forward.
Complimentary 45-Minute Consultation
We schedule a structured consultation call (or in-person meeting) with the senior specialist most relevant to your compliance challenge. During this session, we conduct a preliminary gap analysis, identify your highest-risk areas, and outline recommended next steps. Every consultation is led by a senior team member — never a junior analyst. Learn more about our full range of services.
Within 48 Hours of Consultation
You receive a written compliance assessment outline and a fixed-fee quote for any recommended engagement. Our quotes include clearly defined scope, deliverables, timelines, and the names of the senior specialists who will lead your project. No hourly billing surprises, no scope creep. If you decide not to proceed, you keep the assessment outline at no cost — it's yours regardless.
Request Your Complimentary Compliance Assessment
Complete the form below with as much detail as possible. The more context you provide about your organization and compliance challenges, the more targeted our preliminary assessment will be. You will receive a substantive response within 24 business hours and a fixed-fee quote within 48 hours of our initial consultation.
Your Inquiry Goes Directly to Senior Specialists
One of the most common frustrations we hear from new clients is that previous firms routed their inquiries through layers of account managers before they ever spoke with someone who understood their compliance landscape. At Lakeland Tangerine, our six-person team of senior specialists handles every engagement directly — from first contact through final deliverable.
Our team brings 47 combined years of experience across health services compliance, clinical practice, quality assurance, and health information management. When you contact us, your inquiry is reviewed by the specialist most relevant to your challenge — whether that's Renata Kosic for accreditation readiness and regulatory strategy, David Fung for quality improvement and performance measurement, or Marcus Okafor for health information governance and privacy compliance.
Find Our Surrey Office
Our office at 12974 88 Avenue is located in Surrey's business district, centrally positioned to serve health services organizations across the Fraser Valley, Metro Vancouver, and the broader British Columbia region. We also serve clients province-wide through secure video consultation.
Directions & Parking
Free visitor parking is available directly adjacent to the building. The office is a 12-minute drive from the King George SkyTrain station and is accessible via multiple TransLink bus routes along 88 Avenue. The building entrance and all meeting rooms are fully wheelchair accessible.
Remote Consultations Available
Not in the Surrey area? No problem. We conduct the majority of our engagements through a combination of secure video conferencing and encrypted document sharing. Our remote engagement model has been refined since our founding in 2022 and delivers the same depth, responsiveness, and senior-led attention as in-person work. See our FAQ for more details on how remote engagements work.
Practitioner Credentials & Licensing Disclosures
- Renata Kosic, BScN, MHA, CHE — Registered Nurse, BC College of Nurses & Midwives (BCCNM), Registration #128947. Certified Health Executive, Canadian College of Health Leaders, Certificate #CHE-2016-0843.
- David Fung, MPH, CPHQ — Certified Professional in Healthcare Quality, National Association for Healthcare Quality, Certification #QH-2019-4421.
- Marcus Okafor, BSc, CHIM — Certified Health Information Management Professional, Canadian Health Information Management Association, Certification #BC-2017-3892.
- Joanne Tremblay, RN, BScN — Registered Nurse, BC College of Nurses & Midwives (BCCNM), Registration #093516.
- Lakeland Tangerine Inc. — Registered in British Columbia, Business Registration #BC1284756. This firm provides health services consulting, compliance advisory, and quality assurance services. Lakeland Tangerine Inc. does not provide direct clinical care, medical diagnoses, or treatment.